Return & Refund Policy

Our commitment

RENFORCER Honey is a natural consumable product. For the safety of every customer, we handle returns under strict hygiene rules — but if a product reaches you damaged, incorrect, or expired, we replace or refund it in full. No arguments.

What we accept

Consumable products cannot be resold once opened. This is a food-safety requirement, not a company preference — it protects the next customer as much as it protects us.

How to raise a claim

1. Record an unboxing video. Film the sealed parcel before opening it. Without this we cannot verify damage or missing items with the courier.
2. Contact us within 7 days of delivery on WhatsApp or email, with your order number and photos.
3. We review within 48 hours and confirm whether it is a replacement or a refund.
4. Send the item back if we ask you to, using the address below. Keep the courier receipt.

Refunds

Once the returned item reaches us and passes inspection, refunds are processed within 5 to 10 working days.

• Card or online payment — refunded to the same card or account used at checkout. Your bank may take a further 3 to 7 days to show it.
• Cash on delivery — refunded by bank transfer or mobile wallet. We will ask for your account details in writing.
• Delivery charges are refunded only when the fault was ours — damaged, wrong or missing items.

Return shipping

If the fault is ours — damaged, incorrect, expired or missing product — we pay the return shipping and arrange the pickup.

In every other approved case, the return courier charge is borne by the customer.

Order cancellation

Orders can be cancelled free of charge any time before dispatch. Once the parcel has been handed to the courier it cannot be cancelled — refuse the delivery instead, and the parcel will return to us automatically.

A note on results

RENFORCER Honey is a natural food product, not a medicine. Individual results vary with diet, sleep, activity and overall health, and no refund is offered on the basis of results alone. If you are on prescription medication or managing a health condition, speak to your doctor before use.